Shipping Policy

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Thank you for visiting and shopping at PikaLove.com.

 

Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

• Shipment processing time all orders are processed within 5-7 business days, barring custom orders.

• Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.

• Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs.1000/-

• Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

• PikaLove.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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International Shipping Policy

 

• We ship to most countries across the globe.

• Shipment to P.O. boxes or APO/FPO addresses is not available. 

• PikaLove.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

• PikaLove.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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Return Policy

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At PikaLove, we take the utmost care to make quality goods blended with the finest raw materials. Due to the handmade characteristic of all our products, there may be irregular weaves or colour shades that don't match the website and these are effects from hand dyeing and hand weaving each piece of fabric. These add a unique feel to each piece and should be not be considered as defects.

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If you believe you have received a wrong/damaged item, you have 7 calendar days to return it from the date you received it if the following conditions are met. 

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• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging with all tags attached.

• Your item needs to have the receipt or proof of purchase.

• No exchange or return of any customised or made to order or altered pieces.

• If you receive a faulty product we will arrange for the pick up if there is a service in your city or client may send it and we will bare the cost , only after receiving the product we will make a refund in your bank account  in 7 - 8 working days .

• We only Exchange a Product for once and when informed within 2 Working Days.

• Exchange shipping Cost has to be born by the client if the chosen size was incorrect .

• We will not accept the item back if there is any damage in the courier.

• PikaLove.com will not be responsible for any loss/theft during transit of the package courier sent by you.

• Exchange/Return will be only accepted once.

• Alterations can be carried out within 7 working days from the date of delivery only .

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In case of complaints regarding products please email our customer care at hello@pikalove.com mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

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